Logging into LBC gives you access to your personalized dashboard, saved pets, adoption applications, and account settings. This guide covers all login methods and common troubleshooting steps.
How to Log In
Navigate to /login or click Log In in the top navigation bar. You'll see two options:
Email and Password Login
- Enter the email address associated with your LBC account
- Enter your password
- Optionally, check Remember Me to stay logged in on this device
- Click Log In
Google Login
If you signed up with Google or have linked a Google account:
- Click Continue with Google
- Select the Google account you want to use
- You'll be logged in automatically
Remember Me Feature
The Remember Me checkbox controls how long your session persists:
| Toggle | Behavior |
|---|
| Checked | Session lasts for 30 days. You won't need to log in again on this device unless you log out manually or clear your browser data |
| Unchecked | Session expires when you close your browser or after 24 hours of inactivity |
Use Remember Me on personal devices you trust. Do not use it on shared or public computers.
Password Reset Flow
If you've forgotten your password:
- Click Forgot Password? on the login page
- Enter the email address associated with your account
- Check your email for a password reset link (sent from woof@lillybeancollective.io)
- Click the link — it expires after 1 hour
- Enter a new password (minimum 8 characters, at least one letter and one number)
- Confirm the new password
- Click Reset Password
- You'll be redirected to the login page where you can sign in with your new password
If you don't receive the reset email:
- Check your spam/junk folder
- Add woof@lillybeancollective.io to your contacts
- Try again after 5 minutes
- Ensure you're using the correct email address — the one you used during sign-up
Session Management
You can view and manage your active sessions from your account settings:
- Go to Settings > Security
- Scroll to Active Sessions
- Each session shows:
- Device type and browser
- IP address and approximate location
- When the session was created
- Last activity timestamp
- Click Revoke on any session you don't recognize to log that device out immediately
This is especially useful if you suspect unauthorized access or logged in from a shared device.
Troubleshooting Login Issues
Forgot Password
Use the Forgot Password? link on the login page. If the email address is correct and you're not receiving reset emails, contact support with your account email.
Account Locked
After 5 consecutive failed login attempts, your account is temporarily locked for 15 minutes. This is a security measure to prevent brute-force attacks. Wait 15 minutes and try again, or reset your password.
Account Disabled
Accounts may be disabled due to:
- Violation of terms of service
- Extended inactivity (over 12 months)
- A request from the account owner
Contact LBC support to resolve a disabled account.
Browser Issues
If you're having trouble logging in:
- Clear your browser cache and cookies — Stale session data can cause conflicts
- Try an incognito/private window — Rules out extension conflicts
- Disable ad blockers — Some ad blockers interfere with OAuth flows
- Update your browser — Older browsers may not support modern security protocols
- Try a different browser — Chrome, Firefox, Safari, and Edge are all supported
"Account Not Found"
If you receive this error, the email address isn't associated with any LBC account. Check for typos or consider whether you signed up with a different email (perhaps via Google OAuth with a different Google account).
Logging Out
To log out of LBC:
- Click your profile icon or name in the top-right corner
- Select Log Out from the dropdown menu
- You'll be redirected to the login page
For security on shared devices, also consider clearing your browser's cookies after logging out.